Cancellation of services must be made within five 5 business days of work. You need to Request Cancellation by submitting support ticket or send mail to support@jinigramtechnologies.com to cancel your services. After receiving the cancellation request the entire amount or any deduction will be refunded via original method of payment within 10 to 15 working days.
If you facing transaction failure issue then please check your bank account for any deduction, if you not find any deduction then you can try again to pay for that invoice otherwise you just submit support ticket with bank statement to follow that issue. In case you paid Twice for one transaction, then please open a support ticket or mail us to check the issue and the one transaction amount will be refunded via same source within 15 to 20 working days.